Privacy Policy

Effective Date: 01-01-2025 

Last Updated: 10-10-2025 

Vest Service Company LLC (“Vest,” “we,” “us,” or “our”), operating the website timvest.com(“Site”), respects your privacy and is committed to protecting your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit the Site, request services, or communicate with us via text messages, email, phone, or other means.

By using the Site or providing personal information, you agree to the practices described below.

1. Information We Collect 

We collect various types of information in connection with your use of the Site and our services:

a. Personal Information (Voluntarily Provided)

• Name, email address, postal address, phone number (mobile and/or landline)
• Any messages or content you send to us (by form, email, or text)
• Other details you provide in estimate requests, contact forms, or service requests (e.g. property address, service type, scheduling preferences)

b. Automatically Collected Information

• Device and browser information (IP address, browser type/version, OS)
• Usage and analytics data (pages visited, time on site, referring URLs)
• Cookies, web beacons, tracking pixels, and similar technologies to enhance site performance and user experience

2. Purpose of Use 

We may use your information for the following legitimate business purposes:

• To respond to your inquiries, service requests, and communications
• To schedule, confirm, and manage service visits.
• To send you updates, notifications, and reminders about services.
• To send marketing or promotional content (only if you consent).
• To analyze and improve the Site, our services, and user experience.
• To prevent or detect fraud, enforce our terms, or protect legal rights.
• To comply with legal or regulatory obligations.

3. Text Messaging Communications (SMS / MMS)

When you provide your mobile phone number, you grant explicit consent to receive text messages (SMS/MMS) from Vest, including by automated means, for purposes such as appointment reminders, service status updates, promotional offers (if opted in), and customer support.

• Message Frequency: Variable, depending on your interaction and service schedule.
• Message & Data Rates: May apply according to your mobile carrier’s plan; you are responsible for such charges.

a. Opt-Out & Assistance 

You may opt out at any time by replying STOP to any message we send. After we receive your opt-out request, we will promptly send one final confirmation message stating your opt-out has been processed.

For help, reply HELP or contact us at tim@timvest.com or (205) 853-3195.

b. Third-Party Vendors

We may use trusted service providers to send and manage text messages on our behalf. These vendors are contractually obligated to maintain confidentiality, protect your data, and use it only as permitted by us and this Privacy Policy.

 c. No Marketing Sharing Clause

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

4. Data Retention & Security 

• We retain personal and communication data only as long as necessary for the purposes described or as required by law.
• We employ reasonable administrative, technical, and physical safeguards designed to protect your information from unauthorized access, alteration, disclosure, or destruction.
• In the event of a data breach, we will notify affected parties and authorities as required by applicable law.

5. Protection of Minors & Age Limitations 

• Our services and communications are intended for individuals 18 years or older.
• We do not knowingly solicit or collect personal information from minors under 18.
• If we become aware that data has been collected from someone under 18, we will promptly delete it.
• Parents/guardians who believe a minor has provided information should contact us at tim@timvest.com to request deletion.

6. Sharing & Disclosure of Information 

We do not sell, rent, lease, or trade your personal information to unaffiliated third parties. We may share information in limited circumstances:

• With trusted service providers (e.g. hosting, analytics, messaging, CRM) under confidentiality agreements
• To enforce our policies, terms, or legal rights
• When required by law, subpoena, court order, or other legal processes
• To protect the safety, rights, or property of Vest, its users, or the public

7. Cookies, Tracking & Analytics 

• We use cookies, local storage, and similar technologies to enhance your experience, remember preferences, and analyze site usage.
• You may block or disable cookies via your browser settings, though doing so may impair certain site functions.
• We use analytics tools (e.g. Google Analytics) to understand user behavior and improve our services.

8. Your Rights and Choices 

Depending on where you live, you may have rights including:

• Accessing, correcting, or deleting your personal information
• Withdrawing consent for marketing communications
• Requesting portability of your data
• Opting out of analytics or certain tracking

To exercise any of these rights, contact us at tim@timvest.com. We will respond within the timeframe required by applicable law.

9. International Transfers 

If you access our Site from outside the U.S., you understand that your data may be transferred to, stored in, and processed in the U.S., where data protection laws may differ. By providing information, you consent to such transfers.

10. Changes to This Privacy Policy 

We may update this Privacy Policy from time to time to reflect changes in our practices, legal obligations, or services. The “Last Updated” date will reflect the most recent revision.

We may notify you (via email or website notice) when significant changes occur.

11. Contact Information 

If you have questions, concerns, or wish to exercise your data rights, contact: 

Vest Service Company LLC / TimVest 

Email: tim@timvest.com 

Phone: (205) 853-3195 

Address: 459 Main Street, Suite 225; Trussville, AL 35173